driving access to care
We make it simple for healthcare providers and health plans to arrange transportation for patients across the continuum of care
3.5+ million low-income, elderly and disabled patients miss visits every year. Healthcare providers lose $4.1 billion in lost revenue due to transportation no-shows. Insurers pay $40 billion in avoidable healthcare expenses resulting from these no-shows. Against this backdrop, transportation providers utilize just 50% - 70% of their fleet capacity. It’s time for a solution that brings together all of these stakeholders for the benefit of patients and the institutions that serve them.
Reduce visit no-shows
Streamline practice scheduling
Avoid delayed hospital discharge
Improve follow-up visit attendance
Reduce avoidable re-admissions
Save time for care coordinators
Improve patient experience
Consolidate ride vendors
Ride Health is an ecosystem that connects a group of disparate stakeholders and brings them onto the same page to drive smoother transitions of care: patients and their families, healthcare provider organizations, medical transportation services and health plan and care management organizations. The center of that ecosystem is the Ride Health platform, which enables care coordinators and social workers to arrange transportation on behalf of patients.
Care coordinators and social workers can strengthen transitions of care across the continuum using our HIPAA-compliant, web-based platform.
First, our Patient Profile (or Member Profile for health plans) captures detailed information about an individual’s demographic, accessibility and communication needs and preferences. Whether a simple curb-to-curb ride is needed, or a door-through-door with a bariatric wheelchair, you can configure the profile to capture all of the necessary details and ensure that the right vehicle and driver are sent.
Next, our Create Ride workflow allows you to create one-way, round-trip, multi-part and recurring rides to meet the needs of any clinical use case, from an outpatient appointment to a hospital or ED discharge — and everything in between. Rides can be scheduled as far in advance as needed, or same-day. Our flexible “will call” feature allows patients or coordinators to activate rides whenever needed within a 24-hour period of time.
Ride success is dependent on clear and timely communication. Ride Health was built with all patients in mind, not just those with smartphones.
Based on the configurations in the Patient Profile, we use SMS text messages and automated landline calls to share updates with patients, caregivers and/or clinical contacts before, during and after each ride. Ride coordinators are also kept in the loop via real-time status updates in the portal and via email push notifications.
After an appointment is done, the patient can activate the ride home at a touch of a ‘1’ button. Patients who do not text can call to reach a live person or use our automated IVR system to navigate the experience more quickly. Since technology cannot solve all problems, we often work with organizations to design physical “patient passes” to help patients navigate the continuum of care more easily.
Ride Health believes in coordinating the right ride for the right patient at the right time. Achieving that standard requires a focus on connecting the entire spectrum of medical transportation.
Ride Health uses deep integrations to coordinate with both on-demand ride-share services (including Uber’s vast network of drivers) and hundreds of local NEMT (non-emergency medical transportation) services which can provide wheelchair-accessible, door-to-door, door-through-door, stretcher van and non-emergency ambulance levels of service.
In addition to connecting what resources already exist, Ride Health is focused on helping connect supply and demand to identify market gaps and encourage suppliers to fill them — whether it means bringing high-quality door-to-door and door-through-door services to a new market, or helping build capacity among existing providers for non-emergency psychiatric transportation using “secure cars.”
Our Mission: Ride Health is a healthcare technology and services company. We will ensure that every patient, everywhere, can access the care they need.
Our Vision: Every healthcare provider and payer will have the tools to help their patients reach appointments. No patient will forego care just because they cannot get there.
Our Values define how we operate each day:
People First: Patients and families are our most important stakeholders, and the reason our organization was created.
Intellectual Humility: We do not know all the answers, but we will figure them out through careful listening and constant adaptation.
Grassroots Approach: We engage all stakeholders, from C-suite leaders to social workers and nurse navigators, to tailor the right solution for each organization.
96% on-time arrival rate to scheduled appointments
30% average cost reduction on a per-ride basis
99% patient satisfaction with Ride Health experience
100% of users want to keep using Ride Health